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privacy policy

Last Updated: 25/02/2026

Data Controller: Ninefold Coaching, based in the United Kingdom.

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1. Introduction
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At Ninefold Coaching, we respect your privacy and are committed to protecting and preserving the personal data of our visitors and clients. This policy explains how we handle your information when you visit our website, communicate electronically with us, purchase physical products, or engage in our ADHD and creative coaching services.

We confirm that we will keep your information secure and comply fully with all applicable UK Data Protection legislation and regulations (including UK GDPR). By visiting our website or using our services, you are accepting and consenting to the practices described in this policy.

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2. The Data We Collect
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We may collect, store, and use the following kinds of personal information about you:

  • Identity & Contact Data: Information you supply to us by filling in forms on our website or purchasing a product/service. This includes your name, physical address, email address, and phone number.

  • Special Category Data (Health Data): Because ADHD coaching involves personal development, we may collect information regarding your ADHD diagnosis, symptoms, medications, or mental health history. This is collected strictly during your intake process and only with your explicit consent.

  • Technical Data: When you visit our website, we automatically collect technical information, including a truncated and anonymised version of your Internet Protocol (IP) address, browser type and version, operating system, and platform.

  • Usage Data: Information about your visit, including pages you visit, how long you are on the site, page response times, what you click on, and download errors.

 

3. How We Use Your Information & Our Legal Basis
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Under UK GDPR, we process your data under the following legal bases:

  • Contract: To provide the coaching services or physical products you have purchased from us.

  • Consent: Specifically for processing "Special Category" health-related data for your coaching sessions and for sending marketing emails (if you opt-in).

  • Legitimate Interests: To administer and improve our site, ensure content is presented effectively, and for troubleshooting, security, and debugging purposes.

 

4. Disclosure of Your Information & Third-Party Tools

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Any information you provide to us is emailed directly to us or stored on secure servers. We do not rent, sell, or share personal information about you with other people or non-affiliated companies.

We use trusted third-party service providers to run our business. These include:

  • Website Hosting: We use Wix as our secure hosting provider to facilitate the running of this website.

  • Analytics: We collect anonymous usage data via Google Analytics. Find out how Google uses your data at: https://support.google.com/analytics/answer/6004245.

  • Business Tools: We use external providers to facilitate bookings and payments, PayPal, Klarna, Google Pay, Apple Pay, Direct Card Payments and mailing lists Mailchimp and Wix. These providers are subject to their own stringent privacy policies.

We will only disclose your personal data to regional or national institutions if required by law.

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5. International Data Transfers
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As a UK-based business serving clients globally:

  • EU/EEA Clients: Your data is protected under the UK’s "Adequacy Decision" with the EU, ensuring a similar level of protection to the GDPR.

  • US/Canada/International Clients: By using our services, you acknowledge that your data will be transferred to and stored in the United Kingdom or on secure servers provided by our software partners.

 

6. Data Security and Safeguards
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We implement industry-standard security to prevent your data from being accidentally lost or accessed in an unauthorised way. This includes:

  • Using SSL encryption on our website.

  • Storing highly sensitive coaching session notes in encrypted, password-protected environments.

Please note: The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, any transmission to our site is at your own risk.

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7. Data Retention
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We only keep your personal data for as long as necessary to fulfil the purposes we collected it for. For legal, accounting, and tax reporting requirements in the UK, client transaction records are typically kept for 7 years.

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8. Cookies
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Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

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9. Third-Party Links
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Our site may, from time to time, contain links to third-party websites. If you follow a link to any of these websites, please note that they have their own privacy policies. We do not accept any responsibility or liability for these policies. Please check them before you submit any personal data to these websites.

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10. Your Legal Rights (Subject Access Rights)
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You have the right to ensure that your personal data is being processed lawfully. Depending on your location (UK/EU GDPR, PIPEDA, CCPA), you have the right to:

  • Request access to your personal data (Subject Access Request).

  • Request correction of any incomplete or inaccurate data.

  • Request erasure of your data ("Right to be Forgotten").

Any subject access request must be made in writing to our email address below. We will provide your personal data to you within the statutory time frames. We may need to request further information from you to trace your data.

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11. Changes to Our Privacy Policy
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Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates.

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12. Contact & Complaints
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Questions, comments, and requests regarding this privacy policy are welcome and should be submitted to:


Email: ninefoldcoaching@gmail.com
Address: Iver, UK

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If you are in the UK and are unhappy with how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO) (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

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